Refund policy

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Exchange & Return Policy 

We accept return or exchange requests under the following terms: 

• Exchange Window: Requests must be placed within 7 days of delivery. Once the exchange request is approved, the replacement product will be delivered within 5-7 business days.

• Eligibility: Products must be unused, unwashed, and returned in their original packaging, including all tags and boxes. Items that show signs of wear or damage will not be accepted.

• Non-Returnable Items: Embroidered, engraved, or sale items are not eligible for return/exchange.

• Processing Exchanges:

• Exchange orders are initiated after the original item is picked up.

• If reverse pickup isn’t available in your area, you will have to self-ship the product. Warehouse address will be provided upon request.

 

Refund Policy 

Refunds are processed after inspection and approval of returned items. 

• Refund Timeline: Refunds are initiated immediately after the returned items pass quality checks and are picked up from the customer. The amount is credited to the customer’s account within 3-5 business days.

• Reverse Pickup: We offer reverse pickup in most locations. If unavailable, self-shipping may be required.

• Prepaid Orders:

• A flat ₹100 reverse shipment fee is deducted for returns, not for exchanges.

• Refunds are credited to the original payment method.

• COD Orders:

• Refunds for COD orders are sent to the bank account details provided by the customer.

• COD handling charges paid during the original order are non-refundable.

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